Regulatory requirements Essay Example for Free

Regulatory requirements EssayExplain how you identify the regulatory requirements, codes of practice and applicable guidance for managing concerns and complaints in own area of workThe complaints policy for Enfield Connect Mental Health Floating Team One Support outlines the following aims To closure concerns / complaints as quickly and effectively as possible, through an informal response by a frontline member of faculty. If this is not possible then through a more formal investigation and conciliation in an open and non-defensive way to ensure that all concerns / complaints are dealt with in accordance with these procedures. To ensure that staff, customers and relatives/carers are apprised of the policy and procedure. To improve quality of service by identifying lessons learned from complaints locally and nationally and by implementing improvements in service using the lessons learnt. To uphold even-handedness for both staff and complainant alike. To help all health profe ssionals to feel they can be open in their communications with patients whenever mistakes are made and to not be slow to apologise.As a member of the front line staff I make a point to highlight to the customers on ad mission the segment of the Customers Welcome Pack about expectations on how complaints will be dealt with. This reads as follows Please be assured that any complaint you make will be taken seriously and handled sensitively and efficiently. An initial acknowledgement will be lift upd within 2 working days and a full compose response, following a thorough investigation, will be sent within 20 working days. If for any reason this cannot be achieved then you will receive written communication informing you of this. In the first instance we would encourage you to speak to the Team passenger car to hopefully resolve the matter quickly. If this is not capture for any reason then please contact the Senior Team manager. The name and contact details of the Team Manager and Senior Team Manager are available in the Customer Welcome pack.